Oxygen Confidence Commitment
Our commitment to support you through your oxygen therapy journey.
Our commitment is to help our patients breathe easier. Our professional staff ensures our patients live better lives with their respiratory condition through clinical expertise, education, teamwork and a personalized approach.
VitalAire's Oxygen Confidence Commitment
Your healthcare professional believes that you would benefit from home oxygen therapy and has referred you to us for care. As part of our oxygen referral process, we will contact you or your caregiver to arrange a visit of one of our clinical respiratory therapist to assess your oxygen needs in order to provide you with the right equipment, care plan and support.
During the initiation phase, we will visit you in your place of residence to assess both your respiratory and lifestyle needs in order to determine the right home oxygen solutions for you. We will review equipment usage and safety so you can feel confident with your new therapy. We will also review your funding options, either through governmental programs or private insurance, to see if you may qualify.
We are here for you. Once you begin your therapy, we will partner with you and your caregiver in order to ensure all your questions are answered, and that your therapy and mobility needs are met. As a VitalAire patient, you will continue to have access to a respiratory therapist 24/7 to answer any additional questions you may have about your therapy.
Home oxygen therapy is like a marathon: it’s long and sometimes discouraging and difficult to navigate. We know that, that’s why we will work closely with you and visit regularly to deliver your equipment, to assess your needs and to renew your funding as necessary.
All of our medical devices are Health Canada approved. We have equipment to suit your lifestyle needs and will work with you to ensure you feel comfortable and safe using your devices.